Aquendor AG processes personal data in accordance with the Swiss Federal Act on Data Protection (nFADP / nDSG, in force since 1 September 2023). Where services are provided to customers outside Switzerland, additional data protection requirements may apply.

Website Hosting & Platform

Our website and online shop are operated using Zoho Commerce (Zoho One).

Zoho processes personal data on our behalf for hosting, customer management, analytics, and communication services.

Further information:
https://www.zoho.com/privacy.html

Cookies

We use cookies and similar technologies for the operation and optimisation of our website.

We distinguish between:

• Essential cookies: required for website functionality
• Analytics cookies: to understand and improve website usage (used only with consent)
• Marketing cookies: for advertising and remarketing (used only with consent)

You can manage your preferences via the cookie settings or your browser.

Analytics & Optimisation

Zoho PageSense

Purpose: website analytics, session recording, and optimisation
Legal basis: Consent

Further information:
https://www.zoho.com/privacy.html

Google Analytics (Google LLC)

Purpose: website usage analysis
Legal basis: Consent

Further information:
https://policies.google.com/privacy

Online Shop & Orders

When you place an order, we process the data required to fulfil the contract, including:

• customer details
• billing and delivery information
• payment details
• order history

Legal basis: contract performance and legal obligation

Payments

Stripe (Stripe Payments Europe Ltd.)
Purpose: payment processing
Legal basis: contract performance

Further information:
https://stripe.com/privacy

Bank transfers are processed through our banking partners.

Newsletter

If you subscribe to our newsletter, your email address is used to send updates about our products and services via Zoho Campaigns.

Legal basis: consent

You may withdraw your consent and unsubscribe at any time via the link in each email.

Social Media & Advertising

We use services from:

• Meta (Facebook / Instagram) — Meta Platforms Ireland Ltd.
• LinkedIn — LinkedIn Ireland Unlimited Company

Purpose: advertising and remarketing
Legal basis: consent

Further information:
https://www.facebook.com/privacy/policy
https://www.linkedin.com/legal/privacy-policy

International Data Transfers

Certain service providers (including Zoho, Google, Meta, LinkedIn, and Stripe) may process personal data outside Switzerland.

Where countries do not provide an adequate level of data protection, we ensure appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) adapted for Swiss law
• adequacy decisions of the Swiss Federal Data Protection and Information Commissioner (FDPIC)

Data Retention

Personal data is retained only as long as necessary for the purposes described or as required by law.

Accounting and contractual data are retained for at least 10 years in accordance with the Swiss Code of Obligations (Art. 958f OR).

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Our website uses SSL/TLS encryption to secure data transmission.

Your Rights

Under Swiss data protection law, you have the right to:

• request information about your personal data
• request correction of inaccurate data
• request deletion where legally permissible
• object to certain processing
• request restriction of processing
• receive your data in a commonly used format (data portability)

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC):
https://www.edoeb.admin.ch

To exercise your rights, contact: sales@aquendor.ch

Changes to This Policy

We may update this Privacy Policy from time to time.
The current version is always published on this website.